Gardeners North End Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners North End provides gardening and related outdoor services to residential and commercial customers. By placing a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting and accepting the provision of services from Gardeners North End.

Company means Gardeners North End, the provider of the services.

Services means gardening, grounds maintenance, lawn care, planting, hedge trimming, pruning, garden clearance and any other works agreed between the Company and the Customer.

Service Area means the geographic locations in which the Company offers its services, as communicated on its promotional materials and during booking.

Agreement means the contract between the Company and the Customer for the supply of services, incorporating these Terms and Conditions and any written or verbal quotation or confirmation.

2. Scope of Services

The Company provides a range of gardening services, including but not limited to routine maintenance, one-off garden tidy-ups, seasonal work, soft landscaping, lawn treatments and garden waste handling in accordance with applicable regulations. The exact scope of work for any visit will be agreed with the Customer at the time of booking, quote, or confirmation.

Any description, photographs or examples of services on promotional materials are for illustrative purposes only. The actual services supplied will be as described in the specific quotation or as otherwise agreed with the Customer.

3. Booking Process

3.1 Initial enquiries

Customers may request information or a quotation by providing details of their property, garden size, required work and preferred dates. Quotations may be given verbally or in writing. All quotations are estimates based on the information provided and any site visit undertaken.

3.2 Confirming a booking

A booking is confirmed when the Customer accepts the quotation or proposal, verbally or in writing, and the Company confirms the date and time of the visit. The Company reserves the right to request a deposit before confirming a booking, particularly for larger or multi-day projects.

3.3 Access and instructions

The Customer is responsible for ensuring clear access to the garden or outdoor area at the agreed time. This includes arranging access to side gates, communal areas or security-controlled entrances. The Customer must provide any relevant instructions regarding access, pets, parking, and any site-specific hazards.

If the Company is unable to gain access, or the site is unsafe for work, the visit may be cancelled or rescheduled and a call-out or cancellation charge may apply as set out in these terms.

4. Service Times and Delays

The Company will use reasonable efforts to attend on the agreed date and within the agreed time window. However, start and finish times are estimates and may vary due to weather conditions, traffic, previous jobs, and other factors beyond the Company’s control.

If a delay or rescheduling is necessary, the Company will notify the Customer as soon as reasonably practicable. The Company will not be liable for any indirect or consequential loss arising from delays or changes to appointments, but will seek to arrange an alternative suitable time.

5. Customer Responsibilities

The Customer agrees to:

Provide accurate information about the garden, including size, condition, access arrangements and any known risks such as unstable structures, ponds, uneven surfaces or buried cables and pipes.

Ensure that all areas to be worked on are reasonably tidy and free of obstacles such as toys, furniture and personal belongings, unless otherwise agreed.

Secure pets and inform the Company of any relevant issues, for example aggressive animals or areas they must not enter.

Obtain any permissions, consents or approvals required from landlords, neighbours, local authorities or management companies before work begins.

Ensure that water and electricity, if required for the service, are available and safe to use.

6. Pricing, Quotations and Additional Work

All prices are stated in pounds sterling unless otherwise specified. Quotations are provided based on the information available at the time. If the condition of the garden is significantly different from what was described, or if additional work is requested or required to complete the job safely and properly, the Company will advise the Customer and may revise the price.

Where services are charged on an hourly basis, the final price will be based on the actual time spent on site, subject to any minimum charge communicated during booking. For fixed-price jobs, the Company will detail what is included in the price. Any extra tasks not included in the original agreement may be subject to an additional charge.

7. Payments and Invoicing

7.1 Payment terms

Payment is due upon completion of the service unless otherwise agreed in writing. For larger projects, the Company may request deposits, staged payments, or payment in advance of certain materials or plant orders.

7.2 Payment methods

Accepted payment methods will be communicated to the Customer during booking or on the invoice. The Customer must ensure that payment is made in full and on time in accordance with the agreed terms.

7.3 Late payment

If the Customer fails to pay any amount due by the due date, the Company reserves the right to charge reasonable interest, administration fees, or to suspend further services until payment is made in full. The Customer may also be responsible for any reasonable costs incurred in recovering overdue payments, including collection agency or legal fees.

8. Cancellations and Rescheduling

8.1 Customer cancellations

If the Customer wishes to cancel or reschedule a confirmed booking, they should notify the Company as early as possible. Cancellations or changes made less than 24 hours before the scheduled visit may incur a cancellation or call-out fee to cover the Company’s costs and lost time.

8.2 Company cancellations

The Company may cancel or reschedule a booking if weather conditions, staff illness, equipment failure, safety concerns or other unforeseen circumstances make it impractical or unsafe to carry out the work. The Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment. No cancellation charge will apply where the Company cancels for such reasons.

8.3 Weather conditions

Gardening work is often weather dependent. Heavy rain, storms, high winds, extreme temperatures or ground conditions may prevent safe and effective work. In such circumstances, the Company may postpone the visit, even at short notice, and rearrange the service when conditions improve.

9. Garden Waste and Environmental Regulations

9.1 Handling of green waste

The Company will manage green waste such as grass clippings, hedge trimmings, prunings and plant material in accordance with applicable regulations and sustainable practices. This may include leaving green waste in the Customer’s compost area or garden waste bin, or removing it from site where this forms part of the agreed service.

9.2 Disposal charges

Where garden waste removal is requested or required, the Company may charge an additional fee to cover labour, transportation and disposal costs. Any such charges will be communicated to the Customer in advance where reasonably possible.

9.3 Compliance with waste and environmental laws

The Company will take reasonable steps to comply with relevant environmental and waste management laws and to minimise environmental impact when carrying out services. The Customer agrees not to request or insist upon any disposal or activity that would breach those requirements.

10. Tools, Materials and Property

The Company will provide its own standard tools and equipment to perform the services, unless otherwise agreed. Where additional materials such as plants, turf, soil, mulches, fertilisers or fixtures are required, the Company may supply these and charge the Customer, or the Customer may provide them subject to prior agreement.

Title in any materials supplied by the Company will not pass to the Customer until full payment for those materials and the associated services has been received.

11. Health and Safety

The Company is committed to operating safely on all sites. The Customer agrees not to interfere with or misuse any equipment or safety measures used by the Company. Children and pets should be kept away from work areas while services are being carried out, and any instructions given by the Company relating to safety should be followed.

The Customer must inform the Company of any known hazards, such as hidden cables, irrigation systems, unstable surfaces, steep banks or contaminated soil, prior to work commencing. The Company reserves the right to stop work if conditions are unsafe.

12. Liability and Insurance

12.1 Company liability

The Company will exercise reasonable skill and care in providing services. If damage or loss is caused directly by the negligence of the Company while carrying out the services, the Company will, at its option, repair the damage, replace the item or compensate the Customer to a fair and reasonable extent, subject to the limitations set out in this clause.

12.2 Exclusions and limitations

The Company will not be liable for:

Any pre-existing damage, defects, disease, wear or weakness in plants, lawns, soil structure, fences, walls, paths or other property, whether visible or not at the time of service.

Normal wear and tear, or damage arising from the nature of gardening work, such as minor scuffs to surfaces or disturbance to soil, that could not reasonably be avoided.

Loss or damage caused by factors beyond the Company’s reasonable control, including adverse weather conditions, pests, diseases, vandalism or third party actions.

Indirect, consequential or economic losses, such as loss of enjoyment, loss of profit, loss of use, or any losses not directly arising from the Company’s act or omission.

Nothing in these Terms and Conditions will limit or exclude any liability that cannot be limited or excluded by law.

12.3 Customer property

The Customer is responsible for the safety of their fixtures and personal items in the garden, including garden ornaments, decorations, tools, furniture and play equipment. The Customer should remove or protect any items of particular value or sensitivity before work begins.

13. Guarantees and Planting

Gardening work often involves living plants and natural materials, which are subject to weather, soil conditions, pests, diseases and maintenance by the Customer. Unless otherwise expressly agreed in writing, the Company does not guarantee the long-term survival or performance of plants, lawns or turf once the work is complete and the Customer has taken over care.

Any advice provided by the Company regarding ongoing care is given in good faith, but the Customer remains responsible for watering, feeding and maintaining plants and lawns after completion of the service.

14. Complaints and Disputes

If the Customer has any concerns or complaints about the services, they should raise them with the Company as soon as possible, ideally within 48 hours of completion of the relevant work. The Company will investigate and, where appropriate, take reasonable steps to rectify any issues.

If a dispute cannot be resolved directly, the parties may consider independent advice or mediation. These Terms and Conditions will continue to apply unless and until varied in writing or determined by a competent authority.

15. Data Protection and Privacy

The Company will collect and use personal information about Customers only to the extent necessary to provide services, manage bookings, process payments and communicate about work. Personal data will be handled in accordance with applicable data protection laws and will not be sold to third parties. The Customer is responsible for ensuring the accuracy of the information they provide.

16. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular service, unless changes are required by law or are agreed with the Customer. The most recent version of these Terms and Conditions will be made available upon request.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute or claim arising from or in connection with these Terms and Conditions or the services provided by the Company.

By proceeding with a booking or allowing work to commence, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.